Privacy Policy ecwon
ecwon takes seriously its responsibility to protect the personal information of every player. This policy clearly explains how we collect, use, store and safeguard your data throughout your experience on our platform.
Your Protection
ecwon Privacy Commitment
Six core principles that guide how ecwon manages and protects the personal information of Malaysian players.
Full Data Encryption
All information transmitted between your device and ecwon's servers is protected using SSL encryption technology. Sensitive data such as account details and financial transactions are never stored without adequate protection.
Account Self-Control
Every player has the right to access, amend and request deletion of their personal information. You can contact our support team via live chat or email to submit any data-related request.
No Data Sales
ecwon does not sell, rent or disclose players' personal information to third parties for marketing purposes. Your data is used solely for platform operations and compliance with legal requirements.
Secure Storage
Player data is stored on servers that meet international security standards. Strict access controls ensure that only authorised personnel can process information related to player accounts.
Timely Notification
In the event of any security incident involving player data, ecwon is committed to notifying affected parties within the timeframe stipulated by our international licensing standards.
Licensing Compliance
As a platform operating under international licensing, ecwon complies with data protection requirements set by regulatory bodies. This privacy policy is reviewed periodically to ensure it remains relevant.
Introduction and Scope of Policy
This Privacy Policy is issued by ecwon and applies to all services provided through the ecwon.one website. It describes our practices regarding the collection, processing, use, storage and disclosure of personal information collected from users of our platform.
By registering an account or using any ecwon service, you agree to the terms outlined in this Privacy Policy. If you do not agree with any provision herein, we advise you not to continue using the platform.
This policy applies to all players who access the ecwon platform, including those registering a new account, existing players, and any individual browsing this website even without a registered account.
Information We Collect
ecwon collects personal information necessary to provide a safe and responsible online gambling platform service. The information we collect covers the following categories:
- Identity information: full name, date of birth, identification card number (MyKad), gender and nationality.
- Contact information: email address, mobile phone number and residential address.
- Account information: username, password (in hashed form), and account preference details.
- Financial information: details of the payment methods used for deposits and withdrawals, including e-wallets, FPX bank accounts and cryptocurrency wallets — but not your financial passwords.
- Usage data: activity logs, betting history, game preferences and session times.
- Technical data: IP address, device type, operating system and web browser information.
All information you provide must be accurate and current. Providing false or misleading information may result in account suspension in accordance with the platform's Terms and Conditions.
Purpose of Information Use
ecwon uses players' personal information only for legitimate purposes related to platform operations. The main purposes for which data is used are as follows:
- Player identity verification to ensure that only individuals aged 21 and above register and use the platform, in line with our international licensing requirements.
- Processing deposits, withdrawals and all financial transactions through available payment methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
- Player account management, including preference settings, betting limits and customer support requests.
- Compliance with legal requirements, including anti-money laundering (AML) controls and Know Your Customer (KYC) procedures.
- Improving the user experience based on aggregated platform usage data.
- Sending account-related communications, including transaction notifications and policy updates.
- Supporting responsible gambling tools, including monitoring usage patterns to identify players who may need assistance.
Disclosure to Third Parties
ecwon does not disclose players' personal information to third parties except in circumstances permitted by this policy or required by law. Permitted disclosures are as follows:
- Payment service providers that process financial transactions on behalf of ecwon, subject to binding confidentiality agreements.
- Technology and cloud computing service providers that store and process platform data, provided they comply with the required security standards.
- Regulatory bodies and legal authorities when required by licensing requirements or court orders.
- Third-party identity verification service providers used in the KYC process.
All third parties involved in processing ecwon player data are bound by data protection agreements that prohibit the use of that information for any other purpose.
ecwon will never sell or rent players' personal information to any marketing company or third-party advertiser.
Cookies and Tracking Technologies
The ecwon website uses cookies and similar tracking technologies to improve platform functionality and security. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include session cookies that expire when you log out, preference cookies that save your settings, and analytics cookies that help us understand platform usage patterns in aggregate without identifying individuals.
You can manage cookie settings through your web browser. However, please note that disabling certain cookies may affect the functionality of the ecwon platform, including the ability to maintain your login session.
Player Rights Regarding Data
As an ecwon player, you have the following rights regarding your personal information that we hold:
- Right of access: you may request a copy of the personal information we hold relating to your account.
- Right of correction: you may request correction of any information that is inaccurate or out of date.
- Right of deletion: in certain circumstances, you may request that we delete your personal information, subject to legal and operational requirements that are binding on us.
- Right to restrict processing: you may request that we limit how we use your data in certain situations.
- Right to data portability: you may request a copy of your data in a machine-readable format.
To exercise any of the above rights, contact the ecwon customer support team via 24-hour live chat or email. We will process your request within a reasonable timeframe in accordance with applicable licensing requirements.
Data Retention Period
ecwon retains players' personal information for as long as your account is active or as long as necessary to provide services. After account closure, we may retain certain data for the period required for the following purposes:
- Compliance with legal and licensing requirements, including financial and transaction records.
- Resolution of any disputes that remain unresolved at the time of account closure.
- Fraud prevention and platform security.
Once the retention period has ended and there is no legal requirement preventing deletion, your data will be securely deleted or anonymised.
Amendments to the Privacy Policy
ecwon reserves the right to amend or update this Privacy Policy at any time. Any significant changes will be communicated to players via the email address registered with your account or through a notice displayed on the website.
The effective date at the top of this policy will be updated whenever changes are made. Continued use of the ecwon platform after notification of policy changes is considered acceptance of the amended terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any questions, our support team is available 24 hours a day in Malay and English.
Q&A
Privacy Policy FAQ
Answers to frequently asked questions about data protection and privacy at ecwon.
Join ecwon Today
Register an account and enjoy a 200% first deposit bonus of up to RM888. ecwon operates under an international licence with strict data protection for every Malaysian player.